Terms and Conditions
Terms governing use of the public PRIME website.
Website purpose
This website provides general information about PRIME software and practice services. Product capabilities, integrations, availability and pricing may vary by contract, configuration, implementation and third-party requirements.
Not medical or insurance advice
Website content is not medical, prescribing, coverage, reimbursement or legal advice. Licensed healthcare professionals remain responsible for clinical and prescribing decisions. Payers and other third parties determine coverage, payment and authorization outcomes.
Acceptable use
Use the website for legitimate business purposes only. Do not submit protected health information through public forms, attempt unauthorized access or interfere with website operation.
Third-party services
Third-party integrations, networks, laboratories, pharmacies, payers, clearinghouses, payment processors and other services may be subject to independent terms, fees and availability.
Product agreements
Use of deployed PRIME software or managed services requires separate agreements. These website terms do not replace customer contracts, business associate agreements, service descriptions or other executed terms.
Contact
Questions about these terms may be submitted through the Contact & Support page.
Effective November 5, 2026. These starter terms should be reviewed by legal counsel before final production publication.